At Boss Leather Shop, we take full responsibility for delivering your order safely. If there is any problem with the product due to our mistake, we will handle the issue and support you.

If you want to exchange or return a product, shipping charges will be deducted from your refund.

Before sending any return, please contact us at our office:
Boss Leather Shop
Boss Leather Shop, Block C Commercial area Citi Housing Society, Sialkot, Punjab 51410, Pakistan

If you find any defect in our product (used or unused), you can return it within 30 days. If the problem was caused by us, you can return it even after 30 days.

To start a return, please email us at:
📧 contact@bossleathershop.com
Include your order number and the reason for the return.

Make sure the product is in its original packaging and includes all accessories.

Once we receive and check the item, we will process your refund within 1–3 business days.

If the return is because of our mistake (damaged or wrong product), we will pay for the return shipping. Otherwise, you will have to pay for it.

⚠️ Note:
Used leather products that are damaged by customers cannot be returned, unless they were damaged when delivered.

When we get the returned product, we will send you a confirmation email. You will need to give us your bank/account details.

• If the problem was our fault, we will refund the full amount — no shipping or extra charges will be taken.

• If the issue was caused by the customer, we do not accept a refund.